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Delivery is free for all orders within the UK.  We ship worldwide!

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In-Store Experience

Get the perfect fit, guaranteed! Shop in-store at Minotaur Fight Store and physically try on merchandise. Say goodbye to returns and exchanges, and hello to ultimate shopping satisfaction!  Get access to expert advice by paying us a visit.

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FAQ

Frequently Asked Questions

Ordering & Payment

Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and other popular payment methods. The specific options will be displayed at checkout.

Q: How do I change or cancel my order? A: Please contact our customer service team immediately if you need to change or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes.

Q: Is it safe to order online? A: Yes, we use industry-standard SSL encryption to protect your details. Potentially sensitive information such as your address, name, and card details are encoded so they can only be read on the secure server.

Shipping

Q: What are your shipping costs? A: We offer free shipping for orders over a certain amount. For orders below that amount, the shipping cost is calculated at checkout based on the size, weight, and destination of your order.

Q: How long does shipping take? A: Shipping times depend on your location. You’ll receive an estimated delivery date when you place your order, and we’ll send you a tracking number in your shipping confirmation email.

Returns & Exchanges

Q: What is your returns policy? A: We accept returns within 30 days of receipt. Items must be unused and in their original packaging. Please note, certain items may be exempt from this policy.

Q: How do I return an item? A: Please visit our Returns & Exchanges page for detailed instructions on how to return your item(s).

Q: Can I exchange an item? A: Yes, we offer exchanges on items that are returned in their original condition. The replacement item will be shipped free of charge.

General

Q: Do you have a size guide? A: Yes, we have a size guide which you can find on our website. This will help you choose the correct size for each of the products we sell.

Q: How can I contact you? A: You can contact us through the contact form on our website, or directly via email or phone. Our customer service team is here to assist you with any questions or concerns.

Q: Do you have a physical store? A: Yes, apart from our online platform, we also have a physical store where you can check out our products in person. We’d love to welcome you! The address and opening hours can be found on our “Store Locations” page.

Q: Can I buy the same products in your physical store as online? A: Most of our online products are also available in our physical store. However, availability might vary, and we recommend you call ahead if you’re looking for a specific item.

Remember, if you have any questions not covered here, our customer service team is ready and willing to help. Just reach out to us through any of our contact methods!

PRICE MATCH POLICY

At our company, we are committed to providing our customers with superior value, which is why we offer a competitive price match policy. However, we do have certain conditions that must be met for a price match to be considered.

Please review the terms of our price match policy as follows:

  1. Seller Qualification: We only match prices with UK registered companies. The price match policy does not apply to marketplaces such as eBay, Amazon, etc.
  2. Product Availability: The item with the price to be matched should be available in stock, in the exact same option as that of our product, and must be ready to ship at the time of verification.
  3. Exclusion of Sales: We do not price match with products that are on sale or are part of any promotions, clearance events, or special pricing schemes.
  4. Total Price Consideration: We match the total price of the product, which includes the cost of the item and any applicable delivery charges. A price match will only be approved if the total cost at the competing UK registered company (including delivery) is lower than our total cost for the same item.

To request a price match, please provide us with the details of the lower-priced product and the company offering it. We will verify the details and if all the conditions are met, we will be more than happy to match the price for you.

Please note that our decision to match a price is at our sole discretion and we reserve the right to decline a price match request in certain situations. The terms of our price match policy are subject to change at any time without prior notice.

Thank you for shopping with us, and we look forward to serving you with unbeatable value.