We offer FREE RETURNS for mainland United Kingdom orders, just fill in the form at the link below. Be sure to include your name, order number and reason for return.
CLICK HERE TO START YOUR RETURN REQUEST
In order for an exchange or full refund, always ensure you return the item as you received it in the original packaging.
Some items are exempt from returns (please see below)
For more comprehensive information on our returns, please see below.
1.1 We understand that from time to time you may wish to return a product to us.
1.2 We have created this policy to enable you to return products to us in appropriate circumstances.
1.3 This policy shall apply [to all of our customers, irrespective of their geographical location].
1.4 This policy shall apply to [all orders submitted through our website].
1.5 This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).
2.1 If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if:
(a) we receive the returned product within  days following [the date of dispatch of the product to you];
(b) the returned product is [unused, in its original unopened packaging (with any seal or shrink-wrap intact), with any labels still attached, and otherwise in a condition enabling us to sell the product as new];
(c) you comply with the procedure set out in this policy in relation to the return of the product; and
(d) none of the exclusions set out in this policy apply.
3.1 In order to take advantage of your rights under this policy, you must [contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number].
3.2 Products returned under this policy must be [sent by Recorded delivery] to Unit 68 Edison Road, Aylesbury, HP19 8TE.
3.3 [You will be responsible for paying postage costs associated with returns under this policy. / We will pay the costs associated with the return of products in accordance with this policy.].
4.1 The following kinds of products may not be returned under this policy:
Mouth guards, Groin Guards, Training Masks, Compression Wear, Rash Guards unless brand new and unopened.
4.2 All sales in the CLEARANCE section are final and no refunds / exchanges are applicable.
5.1 We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy.
5.2 We will[ not] refund to you the original delivery charges relating to the returned product.
5.3 We will not refund to you any costs you incur in returning the product to us.]
5.4 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
5.5 We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.
5.6 Any faulty products we will exchange at our own cost, we will also pay all shipping charges incurred.
5.7 The delivery times shown are given as an estimate only and does not take into account any busy periods, bank holidays, shipping exceptions, weather, customs checks or any other unforeseeable circumstances.
5.8 If you wish to cancel an order whilst it’s in the processing stage, there will be a 10% cancellation fee.
5.9 Once 21 days have passed without delivery the item will be deemed as lost and a refund/replacement will be issued. There will be no refunds or cancellation requests while the item is still in transit.
6.1 If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:
(a) we will not refund the purchase price or exchange the product;
(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and
(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
7.1 This website is owned and operated by The Minotaur Fight Store LTD
7.2 Our principal place of business is at Unit 68 Edison road, Aylesbury.
7.3 You can contact us by writing to the address given above[, by using our website contact form][, by telephone on [the number given on our website from time to time]] or by email to [the email address given on our website from time to time].