Shipping and Delivery FAQ

Shipping and Delivery FAQ

Here you’ll find everything you need to know about our shipping, collection, and returns options. If your question isn’t answered below, please don’t hesitate to get in touch with our team.

UK Delivery

What are my UK delivery options?

We offer two main services for UK customers, plus a free service for British Forces Post Office (BFPO) locations.

How can I track my UK order?

Once your order is dispatched, you will receive a shipping confirmation email from us which will contain your unique Royal Mail tracking link.

Click & Collect

How does Click & Collect work?

It’s a simple 3-step process:

  • Select “Collect In-Store” at checkout and choose your preferred location.
  • Wait for your ‘Ready for Collection’ email. This is a second email we send once your order is packed, typically within 3-5 business days.
  • Visit the store with your order confirmation and a photo ID to pick up your new gear.

Which stores offer Click & Collect?

You can collect your order from either our Aylesbury or Waterloo (London) locations. Full addresses and opening hours will be included in your “Ready for Collection” email.

What if I need more time to collect my order?

No problem. Simply reply to your “Ready for Collection” email and our team will be happy to hold it for a little longer for you.

International Delivery

Do you ship internationally, and what are the options?

Yes, we ship worldwide. We offer two tracked services for our international customers.

Who is responsible for customs fees on international orders?

The buyer is responsible for paying any applicable customs charges or import duties required by their country. Please check with your local customs office before ordering if you are unsure what these charges may be.

Returns & Exchanges

What is your returns and exchange policy?

We aim to make returns and exchanges as simple as possible.

  • UK Exchanges: We offer free exchanges for our UK customers.
  • UK Refunds: We accept returns for a full refund on all eligible items.
  • International Returns: The return postage cost must be covered by the customer.

For full details and to start a return, please visit our dedicated Returns Policy page.